Shipping & Delivery

– Free by-hand delivery to a Pet Care or Dog Training appointment (session must be booked)

– Not Signed For (Royal Mail)

Approximately 3-5 days from dispatch


We want you to be completely satisfied with your purchase from Pride in Pets Leicester, however, if you are not satisfied you may return any unused item that you have purchased within 14 business days following receipt of the product.

The returned product must be in an unused and re-sellable condition. We reserve the right to charge a 20% restocking fee should the product be opened or damaged.

Pride in Pets Leicester cannot be held responsible for damage caused during use or play and will not accept returns for such products. Should you feel that unusual wear and tear occurs, we ask that you send a picture of the product to

For all returns, please notify us via email that you are returning the item. We cannot be held responsible for returned items if they should go missing during postage. Once your item has been received, subject to checking and minus any restocking fees due, a full refund (minus any fees) will be given. We are not able to refund shipping costs.